TheyCalled is a product of D & L Inventory Solutions LLC, a limited liability company registered in the State of Arizona ("Company," "we," "us," or "our"). This Privacy Policy describes how we collect, use, and share information when you use the TheyCalled service, website, and related applications (collectively, the "Service").
1. Information We Collect
Information You Provide
- Account information: Business name, contact name, email address, phone number, and billing information when you sign up.
- Business configuration: Services offered, business hours, team member information, and AI receptionist preferences.
- Communications: Messages you send to us via email or support channels.
Information Collected Automatically
- Call data: Phone numbers, call timestamps, call duration, and call transcripts generated by the AI receptionist on your behalf.
- SMS data: Phone numbers, message content, and timestamps for text message conversations handled by the AI receptionist.
- Booking data: Appointment details including customer names, phone numbers, service types, and scheduled times.
- Usage data: Log data, device information, and how you interact with the Service.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Handle incoming calls and text messages on your behalf via AI
- Create and manage bookings and appointments
- Process payments and manage your subscription
- Send service-related notifications and updates
- Detect and respond to emergencies as configured
- Provide customer support
- Comply with legal obligations
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors that help us operate the Service, including Twilio (telephony and SMS), OpenAI (AI language processing), Deepgram (speech-to-text), ElevenLabs (text-to-speech), and AWS (cloud infrastructure).
- Payment processors: Stripe processes subscription payments on our behalf.
- Your customers: Information shared during calls and messages is communicated to callers as part of normal service operation.
- Legal requirements: When required by law, subpoena, or legal process.
4. Data Retention
We retain call recordings, transcripts, and booking data for as long as your account is active and for a reasonable period afterward. You may request deletion of your data by contacting us.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, multi-tenant database isolation, and access controls. Our infrastructure is hosted on Amazon Web Services (AWS).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of certain data processing
- Request a copy of your data
- Withdraw consent where applicable
To exercise these rights, contact us at hello@theycalled.com.
7. Cookies
Our website uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
8. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
D & L Inventory Solutions LLC
d/b/a TheyCalled
1955 W Baseline Rd, Suite 113-187
Mesa, AZ 85202
hello@theycalled.com
(602) 960-7130